A Customer Service Supervisor plays a crucial role in ensuring excellent customer service and satisfaction within an organization.
Key Duties and Responsibilities
- Supervise and train customer service representatives.
- Monitor and evaluate team performance.
- Handle escalated customer inquiries and complaints.
- Develop and implement customer service policies and procedures.
- Ensure a positive customer experience.
Skills
- Leadership Skills
- Training and Coaching Skills
- Multitasking Abilities
- Problem-Solving Abilities
- Knowledge of Customer Service Software
- Adaptability
Requirements
- Bachelor's degree or equivalent experience.
- Previous customer service supervisory experience.
- Strong leadership and communication skills.
- Ability to handle challenging customer situations.
