We are seeking a Customer Relationship Manager to oversee and cultivate beneficial relationships with key customers. The Customer Relationship Manager will lead a team responsible for managing customer relationships, resolving complaints, and driving sales through effective communication and strategic planning.
Main Responsibilities
- Relationship Building: Build and maintain beneficial relationships with key customers to foster loyalty and satisfaction.
- Team Oversight: Supervise and guide the customer relationship team in managing customer interactions and resolving issues.
- Complaint Resolution: Address customer complaints promptly and effectively to ensure high levels of customer satisfaction.
- Product Updates: Keep customers informed about the latest products and services to drive sales and increase customer engagement.
- Strategic Planning: Collaborate with organizational managers to develop and implement strategies for enhancing customer relationships and achieving business objectives.
- Cross-Functional Collaboration: Work closely with cross-functional teams to improve the overall customer experience and address customer needs.
- Feedback Analysis: Conduct customer satisfaction surveys and analyze feedback to identify areas for improvement and enhance customer retention.
- Retention Programs: Develop and implement customer retention programs to maximize customer lifetime value and minimize churn.
- Business Development: Identify and pursue new business opportunities to expand the customer base and drive revenue growth.
- Team Management: Lead and motivate a team of customer service representatives to deliver exceptional service and achieve performance targets.
Skills
- Communication
- Leadership
- Management
- Data analysis
- Customer service
- Creative problem-solving
Requirement
- Bachelor's degree in a related field.
- Proven experience in customer service or sales.
- Knowledge of customer relationship management (CRM) software.
