The Account Director is responsible for managing and overseeing all aspects of client accounts, including developing strategic plans, maintaining client relationships, and ensuring high-quality service delivery. They play a crucial role in driving business growth and achieving financial targets.
Key Duties and Responsibilities
- Develop and maintain strong relationships with clients, understanding their business objectives and providing strategic guidance.
- Lead account planning and strategy development, identifying opportunities for account growth and upselling.
- Collaborate with internal teams to ensure timely and successful project delivery to clients.
- Monitor account performance and financials, analyzing data and providing regular reports to clients and senior management.
- Act as a liaison between clients and internal teams, ensuring effective communication and coordination.
- Stay updated with industry trends, providing insights and recommendations to clients.
- Resolve client issues or concerns, managing conflicts and providing timely solutions.
- Conduct regular account reviews and presentations to clients, highlighting achievements and future plans.
- Participate in business development activities, pitching new ideas and acquiring new clients.
Skills
- Leadership
- Problem-Solving
- Communication
- Team Management
- Relationship Management
- Customer Service
- Analytical Ability
- CRM Software
- Microsoft Office
Requirements
- Bachelor's degree in business administration, marketing, or related field.
- Proven experience in account management, preferably in an advertising or marketing agency.
- Strong understanding of marketing principles and strategies.
- Excellent communication and negotiation skills.
- Ability to build and maintain relationships with clients and internal teams.
- Strong analytical and problem-solving abilities.
- Proficiency in project management and collaboration tools.
- Ability to work under pressure and meet tight deadlines.
- Fluent in English and Vietnamese.
